IT/ Telco Technician with German 35,000 Kc
Job description
IT/ Telco Technician
Working for a leading telco company this role is repsponsiable for ensuring that voice data of our client is succesfully transmitted on other operators networks ensuring if a fault occurs that the problem is fixed by the supplier,
Duties of this roles are,
To liaise with our clients local tail suppliers (Other Licensed Operators) and build strong relationships.
Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket.
Manage OLO-related customer faults and ensure they are resolved within SLAs.
Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status.
Ensure appropriate processes are followed and associated documentation updated.
Clearly communicate incident progress to customers throughout life cycle until final resolution.
Work with internal operations and regional support organisations in order to resolve customer issues speedily.
Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents.
Provide documentation and reports to customers and senior management on incident progress and resolution.
documentation are regularly reviewed and updated to meet the highest standards
Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly.
Requirements
Fluent or Native Italian, German or Spanish
1 years plus IT or Telco support experience
Advanced interpersonal and communication skills
Proactive approach to work
Offer
Salary 35,000 Kc + extra holidays, meal tickets, training
Working for a market leading telco company
State of the art Prague based offices close to the metro
Highly multicultrial team
An immediate start possible.
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